新型コロナウイルス感染症の疑いまたは確認された症例を処理する方法に関する明確なガイドラインがありますか？ はい 詳細： Allocating a residential building 136 rooms for quarantine (for guests and workers) for suspected cases Communicating with the Ministry of Health and the Department of Preventive Medicine in positive cases Periodic and regular examination of the cases inside the quarantine
現場または電話で医師を利用できますか？ はい
安全衛生の問題のため、現在利用できないサービスがありますか（パーキングドライバー、空港送迎、スパ、ジム、屋内プール、会議室、コーヒーポイントなど）？ Spa and indoor gym are not available.
Before opening Resort will be checked by Egyptian Hotel Association, Ministry of Tourism and Antiquities, Ministry of Health and Population, Life,Prosperity,Health.
対策の正しい実施を監督するために任命された人がいますか？ はい
現場スタッフ全員の温度を定期的にチェックしていますか？ はい
ホテルのスタッフは社会的距離のガイドラインを実践していますか？ はい
敷地内に専用の隔離ゾーンがありますか？ はい
新型コロナウイルス感染症の疑いまたは確認された症例を処理する方法に関する明確なガイドラインがありますか？ はい 詳細： • In case of respiratory symptoms, immediate isolation in the dedicated building until the intervention of Local Health Authorities, no visitors permitted • Sharing rooms with another suspected/confirmed case is not allowed • Suspected guests can only leave the hotel according to the instructions from the management in coordination with local health authority • If case is confirmed; will be transferred to a designated health care facility • If decided by the Ministry of Health case should be quarantined inside the Hotel; adequate treatment will be assured at all times, by only one personnel who is properly trained • In-house doctor will exanimate the guest; • Medical masks to be worn by the guest and practice of respiratory hygiene • In case the ill person cannot wear a mask, protective measures have to be taken by the personnel responsible (disposable gown, gloves, a mask, and eye protection) • Will be used food delivery to the room only by disposable plates and cutlery; garbage will be placed in special biohazard garbage box and burned; staff will wear special protective disposable gown; A Special cleaning and disinfection plan is in place for guests or employees have been identified with Covid-19: Housekeeping has been trained on the use of personal protection equipment (PPE) as well as hand hygiene after disinfection work is completed: Gloves, Disposable gowns, Closed Shoes, Masks, Facial Protection. Cleaning of all soiled surfaces of the ill person(s), e.g. toilet, handwashing basins etc. with a regular household disinfectant solution containing 0.1% sodium. Surfaces will be rinsed with clean water after 10 minutes’ contact time for chlorine. For products not suitable for bleach, e.g. telephone, remote control equipment, etc. alcohol 70% will be used Disposable cleaning materials will be used instead of cloths and absorbent material 4. Textiles, linens, and clothes will be put in special marked laundry bags; washing cycles 70ºC or more 5. All disposable items (hand towels, gloves, etc. will be placed in a dedicated container with a lid and will be disposed properly
現場または電話で医師を利用できますか？ はい
安全衛生の問題のため、現在利用できないサービスがありますか（パーキングドライバー、空港送迎、スパ、ジム、屋内プール、会議室、コーヒーポイントなど）？ Valet parking, SPA and conference room will be not available till the further instructions and guidelines from:
1) Egyptian Hotels Association
2) Life, Prosperity, Health
3) Ministry of Tourism and Antiquities
4) Ministry of Health and Population
パンデミックの間、ホテルが閉鎖されましたか？ はい 再開の日付： 不明
追加情報： Resort will be operating accordance to the guidelines of World Health Organization to execute the highest level of precautionary measures to ensure guest’s safety.
A certificate of approval will be issued for establishments wishing to work in accordance with the Safe Tourism Operating Plan with conducting a comprehensive review to ensure that all established preventive measures are applied.
In-house doctor reporting directly to the Ministry of Health (Availability of emergency contacts, health authorities, medical centers etc.)
• Clinic will be equipped with Mechanical Ventilator; defibrillator device; oxygen cylinder; one-way medical sheet for each guest; will be done disinfection and sterilizing after each guest.
• Maximum room occupancy will be 2 +1.
• Room will be reoccupied 48- hours after last check-out.
• Distribution of personal protective equipment (face masks, gloves etc.), approved by the Ministry of Health.
• Elevator maximum 50% capacity.
• Good ventilation in all places.
• Sanitizing dispensers will be deployed throughout the whole facility.
• All public areas will be regularly cleansed according to the Ministry of Health's disinfection instructions.
• Awareness signs will be distributed by all Areas (Covid -19 posters which will contain social distance, symptoms and protective rules)
• Not allowed to host any parties or weddings inside the hotel.
• It will be Quarantine building for isolation in case of any suspected/confirmed case.
• Third party outlets (Spa, Souvenir shops etc.) to follow all precautions and instructions given by the Hotel and local authorities.
• Frequent hand hygiene dispenser will be distributed at each accommodated building; by all public areas (public toilets; bars; Lobby; Restaurants; Gym);
• Thermometers will be available at the Reception, during the check in will be checked temperature as soon guest enter the Resort, during each meal temperature will be checked of each restaurant;
• Upon check in and in the room, guest will be provided with protective mask and gloves;
• Upon check in, before guest will be enter to the Lobby shoes sole will be disinfected, luggage will be disinfected, preventive information will be given to the customer about Covid -19, special attention for the over age guests (65+) and guest with chronical disease;
• Special distance will be following between tables in Main Restaurant; Bars; Restaurant; special marks at the floor to keep distance between guests; beach and pool sunbeds. Staff will strictly follow up this.
• It will be used special disinfection liquids for disinfection surfaces each 1 hour (public areas; seating places, additionally sunbeds after each guest and tables with chairs in restaurant).
